The responsibilities of a Guest Relations staff member include; answering and transferring phone calls, sending and receiving fax's, checking guests in and out of our hotel, making reservations over the phone as well as canceling them, interacting with all guests in order to make their stay at our hotel the best possible with the highest quality of service we can provide them. My job is to make our guests feel at home and make the impossible, possible. My daily tasks include making sales and customer service functions, related to guests registration, reservation and revenue collections in a manner that will make our guests comfortable and happy with their stay. 

      Duties and Responsibilities:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
• Communicating with Manager regarding status of groups. 
• Performs quality assurance requirements for department.
• Communicate with housekeeping regarding VIP arrivals and expediting Vacant Ready Rooms. 
• Counting the money drawer, make deposit drops verified by a witness and run initials. 
• Support team members to ensure the team's entire workload is completed daily. 
• Register guests, assign rooms and issue room keys.
• Schedule and make Wake-Up Calls.
• Make and confirm reservations.
• Receive and transmit  messages from guests to fellow employees. 
• Present statements to and collects payments from departing guests. 

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      Equipment Operated:

• Computer
• Fax machine
• Copy machine
• Multi-line telephone console
• Commercial coffee machine
• Ozone machines
• Vacuum cleaner
• Fire alarm panel

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Achievements while interning:
While interning at the Residence Inn I  have picked up quite a few new skills, theses include; faster typing skills, understanding the Fosse computer system that is used daily, Quore.co the website we also use daily to communicate with our other team members.  I also perfected my communication skills as well as customer service skills. I am typically on the computer doing tasks while at work for 8 hours straight, this shows a need for intensive computer skills, luckily I picked up on the different systems fast enough to work on my own at the front desk only a few weeks after starting. Although I was trained before I could work alone I am still learning and growing daily, being taught more new things and learning new systems they bring in to play all the time. This type of industry has constant change, we never have two guests alike or two reservations that are the same and that goes for the different types of technology we use every day as well. Knowing that I learn something everyday makes my job more interesting and knowing I will meet new and different people every shift makes my days go by faster. Customer service and hospitality is an industry not everyone can survive in but those that do will strive with flying colors.